Refund & Exchange Policy
Q1. Are your goods refundable?
No, unless customers have received incorrect or damaged goods, goods sold by us are non returnable, refundable, or exchangeable.
If you have received any incorrect or damaged item, you may contact us to return the item for a full refund within:
- 7 days of receipt for our local customers; or
- 14 days of receipt for our international customers.
For returns/exchanges of incorrect items: The item must be brand new, unused and accompanied by the original packaging and receipt.
This policy is only applicable to the bike accessories sold by Mighty Velo Pte Ltd.
Due to the high incidence of fraud, we regret to inform you that we are unable to offer any refund without a valid receipt or invoice.
Q2. How do we return an incorrect item?
You have to bring along the incorrect product and the valid receipt to our Experience Store at 30 Tai Seng Street, BreadTalk IHQ #02-14 S(534013).
All refund requests will be subjected on a case-by-case approval basis. We reserve our rights to reject any refund claims requested.
Please email us at [email protected] to enquire on our refund and exchange policy on incorrect items.